AtlasSIM Trust Center
A clear overview of the measures we apply to protect your accounts, payments, and data, and of what remains the responsibility of our partners or of you as a user.
Platform security
AtlasSIM applies concrete technical controls across the platform, relying on recognized providers for critical building blocks.
Database protected by RLS
All application data (orders, balances, SMS history) is stored in a database protected by Row Level Security rules, ensuring a user can only access their own data.
Encrypted transport
All communications between your browser, our API, and our partners are exclusively transmitted over HTTPS/TLS.
Authenticated accounts
Access to the dashboard requires an authenticated account; credentials and sessions are managed by our authentication provider, which applies its own security standards.
Environment separation
Development and production environments are separated, limiting exposure of real data during technical changes.
Abuse prevention
We monitor platform usage to limit fraud, verification bypass attempts, and uses contrary to the terms of service.
Detection of abnormal usage
Automated checks identify unusual ordering patterns (volume, frequency, origin) that may indicate abuse.
API rate limiting
Rate limits apply to the API to prevent abusive automated usage.
Account suspension
An account may be suspended in case of proven fraud, use contrary to the terms of service, or attempts to bypass controls.
Easy reporting
Any user or third party can report suspicious activity via our security contact.
Accounts & authentication
Identity and session management relies on our authentication provider, which handles secure password storage and session issuance.
Passwords never stored in plain text
Passwords are managed and hashed by the authentication provider; AtlasSIM never has access to plain-text passwords.
Secure password reset
Password resets are done via a verified email, through a single-use, time-limited link.
Revocable sessions
You can log out of your active sessions at any time from your account settings.
Account deletion on request
You can request the deletion of your account and associated data by contacting support.
Data privacy
We limit data collection to what is necessary to operate the service and manage our relationship with payment partners.
Data minimization
We only collect information necessary for account creation, billing, and customer support.
Separate payment partners
Payment data (card, crypto wallet, mobile money) is processed directly by our payment providers and is never stored on our servers.
Access on request
You can request access to, correction of, or deletion of your personal data by writing to our support team, in accordance with our privacy policy.
No data resale
AtlasSIM does not sell its users' personal data to third parties.
Incident management
In case of a security incident or suspected vulnerability, we encourage responsible disclosure.
If you identify a potential security flaw, please report it responsibly to the address above before any public disclosure, providing enough detail to allow reproduction and remediation. We acknowledge legitimate reports and keep affected parties informed of the progress of the fix.
- 1Report received and acknowledged by the technical team
- 2Impact analysis and prioritization based on severity
- 3Fix deployed and verified
- 4Communication to affected users if necessary
Continuous monitoring
The platform is subject to operational monitoring designed to quickly detect anomalies.
Access logging
Access to the API and dashboard is logged to enable investigation in case of an incident.
Automated alerts
Technical alerts are triggered in case of application errors or service degradation.
Regular review
Our technical team regularly reviews logs and metrics to identify suspicious trends.
Service availability
We aim for high availability through a redundant architecture, while remaining transparent about the limits of any online service.
Availability target: 99.9%
Multi-carrier redundancy for virtual number delivery, to limit the impact of an outage at a single carrier.
Currently declared status
- APIOperational
- SMS receptionOperational
- PaymentsOperational
- DashboardOperational
The statuses below are manually declared by our team and reflect our assessment of component operation; they do not come from an independent third-party monitoring system.
Quality commitments
Beyond security, we commit to measurable service standards.
Automatic refund
If no SMS is received within the allotted time, the order amount is automatically credited back to your balance, with no action required.
Responsive support
Our goal is to respond to support requests in under one hour during business hours.
Transparent pricing
Displayed prices are final before purchase, with no hidden fees added at checkout.
Shared responsibility
The security of your account relies on a clear split of responsibilities between AtlasSIM and you.
| AtlasSIM | User |
|---|---|
| Protect the infrastructure, database, and access rules (RLS) | Keep login credentials confidential |
| Encrypt exchanges between the browser, the API, and partners | Use a unique, strong password |
| Rely on payment providers to process card and crypto data | Verify the accuracy of payment information provided to the provider |
| Monitor abnormal usage and suspend fraudulent accounts | Promptly report any suspicious activity on their account |
| Automatically refund orders with no SMS received | Use numbers in accordance with the third-party service's terms of use |
| Handle security reports responsibly | Not share their account or credentials with third parties |
| Inform users in case of an incident affecting data or service | Log out of sessions on shared devices |
Payment partners
AtlasSIM never directly processes or stores card credentials or crypto wallet private keys. These elements are exclusively managed by our payment providers, who apply their own compliance requirements (KYC/AML) to prevent fraud and money laundering.
Bank cards
Processed by specialized payment providers; AtlasSIM only receives a transaction confirmation, never the full card number.
Cryptocurrencies
Crypto payments are processed via dedicated gateways; AtlasSIM never holds your private keys or wallet credentials.
Mobile money
Mobile money payments are handled by local operators and aggregators, subject to their own regulatory obligations.
Useful documents
To learn more, check our legal documents or contact us directly.
